Conversation part
3.
Situation: Justin is calling Marina, the hotel receptionist, about his room booking.
Marina: Good morning, sir. _______1_________?
Justin: Yes. I’ve booked the seaside suite room this weekend. However, due to the COVID-19 incident, I decided to cancel my vacation. So, _____2______ if I want to have a refund?
Marina: Oh… ______3______ your booking cannot be refunded. However, you can reschedule without additional charge if you want to.
Justin: OK. Then…I’d like to reschedule my booking from 13 – 15 April to 20 – 22 June.
Marina : ______4______, please. OK, we've rescheduled it for you.
Justin : ________5_______