บทสนทนานี้ใช้ตอบคำถามข้อที่9-11

At an appliance store

Shop assistant: Good afternoon. What can l do for you?
Customer:        l'd like to return this toaster.
Shop assistant: ____9____
Customer:        The toast doesn't pop up when it's done.
                       l want my money back.
Shop assistant: That's no problem. _____10____ .
Customer:         No. l think l've thrown it away. _____11____
Shop assistant: l'm sorry. Without a receipt. l cannot refund your money.

 Choose the best answer.